Reasonable adjustments
Review requests for adjustments, support plans, access arrangements and the steps taken by your university to put them into practice.
Your education should be accessible and fair.
When support is missing or a decision treats you unfairly, the details matter. We help examine what was requested, what happened and how it affected your studies.
Reasonable adjustmentsDisability-related decisionsHarassment and unequal treatment
Where we can help.
Every case turns on its own facts. These are some of the issues we can help you assess and address.
Disability-related decisions
Examine decisions about attendance, assessment, conduct or progression where disability or health may be relevant.
Harassment and victimisation
Bring together the incidents, reports and responses where you believe discrimination, harassment or retaliation has affected your university experience.
Complaints and remedies
Consider the university process, the evidence and the practical outcome you want, whether that is support, a changed decision or another form of resolution.
Where it starts
Does this sound familiar?
These situations can become difficult quickly. An early review helps separate the immediate problem from the wider consequences.
A support plan exists only on paper
Adjustments were agreed but missed during teaching, placements, exams or assessment.
A decision ignores your circumstances
Attendance, performance or conduct was assessed without proper attention to a disclosed disability or requested support.
Reporting the problem changed nothing
You raised concerns about treatment or harassment but the response has not addressed what happened.
Our approachStart with the facts.
Start with the facts.
Find the strongest point.
We map the timeline: what the university knew, what support was requested, how it responded and what impact followed. That gives your complaint or challenge a clear factual foundation.
Useful documents to send
- Your support plan and adjustment requests
- The decision, correspondence and relevant policies
- A timeline of incidents and their impact
A considered response
What happens next.
These matters often involve several decisions rather than one incident. A clear record links each request, response and practical effect.
Build the timeline
Identify when the institution learned about the need, what was requested and what it did.
Assess the impact
Connect missed support or treatment to specific teaching, assessment or progression consequences.
Choose the remedy
Consider what would put matters right now, as well as whether a past decision should be reviewed.
Common questions
Before you make a move.
The answer depends on the facts, the documents and the procedure that applies to you.
Does a diagnosis automatically decide the case?
No. The issue includes the individual circumstances, the disadvantage involved, what the institution knew and the steps it took. Evidence of the impact is often important.
Can I raise a concern while still studying?
Yes, many issues can be raised during a course. The best route depends on the university procedures and whether an immediate adjustment or review is needed.
What if the problem affected an exam or placement?
Keep the adjustment plan, assessment instructions and a record of what happened. There may be both a support issue and an academic decision to examine.
Let’s talk
it through.
Tell us what happened, share the decision and any approaching deadline. Choose a meeting, WhatsApp or email on our contact page.
Book a meeting or contact us ↗Background reading: EHRC technical guidance on further and higher education ↗