Tuition and other fees
Review the fee information you were given, the terms that apply and the reason for any disputed charge.
Understand what you agreed to and what you received.
Fees, refunds and promises about a course or service can create real financial pressure. We help you compare the agreement with what happened in practice.
Fees and refundsCourse changesUnfair terms and promises
Where we can help.
Every case turns on its own facts. These are some of the issues we can help you assess and address.
Refund and withdrawal disputes
Examine what the agreement says about cancellation or withdrawal and the circumstances in which the payment is being retained.
Course or service changes
Compare published information and later changes to teaching, facilities or other promised services.
Private providers and other contracts
Consider the terms and communications for accommodation, training or another student-facing service.
Where it starts
Does this sound familiar?
These situations can become difficult quickly. An early review helps separate the immediate problem from the wider consequences.
You were charged more than expected
A fee or extra cost was not clear when you accepted an offer.
The course changed after you enrolled
Teaching, facilities, placement arrangements or another significant feature differs from what was described.
A refund has been refused
You withdrew or a service was not delivered, but the provider relies on its terms to keep the payment.
Our approachStart with the facts.
Start with the facts.
Find the strongest point.
We put the original offer, contract and later communications side by side. That makes it easier to identify the precise promise or term in dispute and the resolution you can reasonably seek.
Useful documents to send
- The offer, advert or course description
- Terms and conditions and invoices
- Payment records and complaint correspondence
A considered response
What happens next.
A strong case starts with the information available before you committed and a precise account of what changed afterward.
Reconstruct the original offer
Collect adverts, prospectus details, emails, contracts and fee information.
Compare promise with delivery
Identify the particular change, charge or failure and how it affected you.
Define the resolution
Assess whether a correction, service, refund or other practical outcome is supported by the facts and terms.
Common questions
Before you make a move.
The answer depends on the facts, the documents and the procedure that applies to you.
Does every course change mean I can get a refund?
No. The nature of the change, information provided, contract terms and impact all matter. An individual assessment is needed.
Are the written terms the whole story?
Published information and communications before enrolment can also be relevant when looking at what was represented.
Can you review a private training provider?
Yes, we can assess the documents and dispute where a student-facing training or education service has not matched what was agreed.
Let’s talk
it through.
Tell us what happened, share the decision and any approaching deadline. Choose a meeting, WhatsApp or email on our contact page.
Book a meeting or contact us ↗Background reading: CMA guide to consumer rights for students ↗